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IT / Systems and Network Administrator
Role & responsibilities
Configures infrastructure, monitors performance, resolves incidents, manages backups and user access, and hardens systems against vulnerabilities.
Key strengths
- Technical skills34% (Job)
- Problem solving22% (Job)
- Attention to detail16% (Job)
- Teamwork10% (Job)
- Discipline10% (Job)
- Communication8% (Job)
What this means for you
- Discipline – Follows change-control and documentation standards for reliable ops.
- Technical skills – Administers servers, networks, and security baselines confidently.
- Problem solving – Troubleshoots root causes methodically under time pressure.
Typical tasks
- Troubleshoot incidents and implement access, security, and configuration standards
- Maintain servers, networks, and cloud services to ensure uptime
- Monitor performance, apply patches, and manage backups and disaster recovery
Daily work
- Monitors alerts and tickets, prioritizing incidents and changes
- Implements patches, backups, and network changes during maintenance windows
- Partners with users and vendors to keep services stable
Education & entry routes
Helpful but not mandatory
- ITIL or service management training
- Vendor certifications such as AWS or Azure
Alternative pathways
- IT Operations Analyst
- DevOps Support Engineer
- Cloud Systems Administrator
Work environment
- Team size
- Works with small to midsize IT operations teams
- Typical employers
- Corporate IT departments, managed service providers, data centers
- People contact
- Regular support interactions with staff and vendors
- Stress level
- High during outages or security events
- Working hours
- Standard hours with on-call rotations for critical systems
Entry & progression
Common entry roles
- Junior System Administrator
- IT Support Technician
Next career steps
- Infrastructure Engineer
- Senior Systems Administrator